Draft, not legal advice.
Refund and Cancellation Policy: Changed Your Mind? We Get It, Deciding Things Is Exhausting
The Tired & Fed Up Club · https://tfu-club.pages.dev Last updated: 31 October 2026
Short version: if you want your money back, you can have it. This policy explains how. It forms part of our Terms and Conditions and does not affect your statutory rights.
Contact: Sam G. Kenway · tiredfedupclub@mail.grokbot.com
1. Our promise: a full refund whenever you ask
You can ask for a full refund of any paid membership, gift membership or renewal, at any time, for any reason, with no questions asked.
- Email tiredfedupclub@mail.grokbot.com with your membership number (TFU-####-####) or order reference.
- We refund the full amount paid for that membership year, gift or renewal to your original payment method via Stripe, within 14 days of your request, at no cost to you.
- Your membership then returns to the free Standard tier (or the gift code is cancelled), and any auto-renewal is switched off.
- For gifts, the refund goes to the purchaser.
This promise is in addition to your legal rights below. It does not replace or reduce them.
2. Standard (free) membership
You can close a free membership at any time by emailing us. No money is involved, so no refund applies.
3. Your legal 14-day cancellation right
3.1 Separately from our promise, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can normally cancel a paid tier or gift purchase within 14 days of the day after the contract is made, without giving a reason.
3.2 Digital content and immediate supply. Paid memberships are digital content that we supply straight away. Before you can pay, checkout asks you to tick a box (we know, boxes) confirming that you want your upgraded card and benefits immediately.
- By ticking the box you agree to immediate supply and acknowledge that you will lose your right to cancel once supply begins. Your 14-day cancellation right then ends when we supply the upgraded card (normally straight away). We record your consent, with the time you gave it, at checkout, and confirm it in the payment description on your Stripe receipt, which reads: "You consented to immediate supply and acknowledged loss of the 14-day cancellation right".
- If you would rather not give that consent, simply don't complete checkout. Nothing is charged and nothing is supplied. (And our full-refund promise in section 1 still applies whatever you tick.)
3.3 If we start supply without your express consent and acknowledgement, or do not confirm them to you as described above, you keep your cancellation right and will not have to pay for content already supplied.
3.4 Gifts. For a gift, the purchaser gives the consent. If the purchaser agreed to immediate supply, the cancellation right ends once the gift code has been delivered and redeemed. Until the code is redeemed, the purchaser may cancel within the 14 days. If the purchaser did not agree to immediate supply, the code will not be delivered until the 14 days have passed.
4. Automatic renewals
4.1 Each annual renewal is a new purchase, and our full-refund promise in section 1 applies to it. We email you a reminder 14 days before each renewal.
4.2 To stop future renewals, cancel at any time before your renewal date using the "Manage membership" link on the website, which opens our secure Stripe customer portal, or by emailing tiredfedupclub@mail.grokbot.com. You keep your paid benefits until the end of the year you have paid for.
5. How to cancel or ask for a refund
Use the "Manage membership" link (Stripe customer portal) to stop auto-renewal, or email tiredfedupclub@mail.grokbot.com with your name, membership number (TFU-####-####) or order reference, and a clear statement that you wish to cancel or want a refund. You can use the model form below, but you don't have to.
To: The Tired & Fed Up Club, tiredfedupclub@mail.grokbot.com I hereby give notice that I cancel my contract for the following digital content: (tier or gift) Ordered on: ________ Name: ________ Membership number or order reference: ________ Date: ________
A cancellation is in time if you send it before the 14-day period ends.
6. Refunds
6.1 Whether you use our promise or your legal right, we will refund the full amount you paid within 14 days of receiving your cancellation notice.
6.2 We refund to the original payment method through Stripe, at no charge to you. Your bank may take a few extra days to show the refund.
6.3 Once the refund is made, your membership returns to the Standard tier, or the gift code is cancelled.
7. Faulty content: your Consumer Rights Act 2015 rights
Separately from the 14-day right, and even if you agreed to immediate supply, digital content must be of satisfactory quality, fit for purpose and as described. If it isn't (for example, your card never arrives or doesn't work), tell us and we will repair or replace it. If we can't do that within a reasonable time and without significant inconvenience to you, you are entitled to a price reduction, which may be up to the full amount you paid.
8. Other situations
- If we close your paid membership for a reason that is not your fault, or stop running the Club, we will refund the unused part of your fee (and you can always ask for a full refund under section 1).
- If we change our terms or a price in a way you do not accept, you can cancel before the change takes effect and receive a refund of the unused part of your fee.
9. Questions or complaints
Email tiredfedupclub@mail.grokbot.com. We aim to reply within 14 days.